Cookie Policy

A cookie is a small text file that is placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used by website owners to make websites work more efficiently and to provide information to the website owner.

Cookies contain a small amount of data — often including a unique identifier — that is sent back to the originating website on each subsequent visit. Depending on the type of cookie, it may persist on your device for different lengths of time.

Beyond cookies, we may also use similar technologies such as:

• Local storage: A browser feature that allows websites to store data on your device without expiry dates (used for client portal session persistence).
• Session storage: Similar to local storage, but cleared when you close your browser tab.
• Pixels and web beacons: Small images embedded in web pages or emails that allow us to track whether a page has been loaded or an email opened. We use these minimally.

References to "cookies" in this policy include all of these similar technologies.

We use cookies to:

• Make our website function correctly (essential operation)
• Remember your preferences and settings (e.g. cookie consent choices)
• Keep you signed in to the client portal securely
• Understand how visitors use our website, so we can improve it
• Identify issues with our website's performance

Our cookie use is governed by the UK Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR. We use consent-based management for non-essential cookies.

Category 1 — Strictly Necessary

These cookies are essential for our website and client portal to function. They cannot be disabled without significantly impairing functionality. Under PECR, these do not require your consent.

• Session cookies that maintain your browsing session
• Client portal authentication tokens (keeping you logged in securely)
• Security tokens (CSRF protection)
• Cookie consent preference storage

Category 2 — Analytics & Performance

These cookies help us understand how visitors interact with our website. All data is anonymised and aggregated — we cannot identify you from this data. These require your consent.

• Google Analytics 4 (with IP anonymisation enabled)
• Page view tracking and session duration
• Traffic source analysis (how you arrived at our site)

Category 3 — Preferences & Functionality

These cookies remember your choices to improve your experience. These require your consent.

• Your cookie consent preferences and the date you provided them
• Any display preferences you have set on the website

We do not use marketing or advertising cookies of any kind.

The following table lists the specific cookies currently in use on ipaha.co.uk:

We review and update this list periodically. If you notice a cookie not listed here, please contact us at hello@ipaha.co.uk.

Some cookies on our website are set by third-party services we use. These third parties have their own privacy and cookie policies which we encourage you to review:

We do not use cookies from social media platforms, advertising networks, or data brokers.

When you first visit our website, we display a cookie consent banner. You can choose to accept or decline non-essential cookies at that point.

You can update your preferences at any time by:

1. Clearing the cookie named ipaha_cookie_consent from your browser's cookie storage. This will cause the consent banner to reappear on your next visit.
2. Using your browser's built-in cookie controls to manage or delete specific cookies (see Section 7 below).
3. Emailing us at hello@ipaha.co.uk to request information or assistance with your preferences.

For Google Analytics specifically, you can opt out using the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to control cookies through their settings. You can typically find these under Settings → Privacy or Settings → Site Permissions. Below are links to cookie management instructions for major browsers:

• Google Chrome: support.google.com/chrome/answer/95647
• Mozilla Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Apple Safari: support.apple.com/guide/safari/manage-cookies-sfri11471
• Microsoft Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge

You can also use browser extensions such as Privacy Badger, uBlock Origin, or similar tools to manage tracking technologies across all websites you visit.

The impact of disabling cookies depends on the category:

• Strictly necessary cookies: Disabling these will significantly impair website functionality. The client portal cannot function without session cookies. We do not recommend disabling these.
• Analytics cookies: Disabling these has no impact on your experience of the website. We will simply have less data about site usage, which may slow our ability to identify and fix issues.
• Preference cookies: Disabling these means your preferences (such as cookie consent) may not be remembered between visits.

We may update this Cookie Policy from time to time as our cookie usage changes or as required by applicable law. We will update the "Last Updated" date at the top of this page when changes are made.

If we add new categories of cookies or materially change our cookie use, we will display a new consent banner requesting your updated preferences.

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

You also have the right to lodge a complaint about our cookie use with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we are not handling cookies in accordance with applicable law.